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TierOne Travel is currently hiring the talent of an Airline Ticketing & Contract Specialist.
Interested in joining a positive, respected and reliable team?
TierOne Travel is a 100% Canadian owned and operated boutique host agency committed to supporting the needs of experienced & passionate travel professionals. We provide our consultants with top revenue earning potential, the highest support to agent ratio, dedicated ticketing and airline contract support, an enthusiastic marketing team, accounting support as well as technical support. Over a billion dollars in sales & hundreds of thousands of clients later, we are just as diligent in creating a supportive environment for our professional travel agents and great experiences for the clients their serve.
Although our head office is located in Calgary, Alberta with offices in Edmonton and Victoria, this position may be filled remotely.
Responsibilities include but are not limited to:
- Assist consultants with airline ticketing, itinerary building, pricing options, contract questions, waivers and favors and anything else airline related.
- Maintain up to date knowledge of all Air contracts to advise consultants of profit opportunities.
- Process ticket requests from consultants including exchanges and refunds.
- Utilize excellent customer service skills to assist agents in resolving issues.
- Maintain agent queues
5+ years of international travel industry experience
5+ years of native Sabre and/or Travelport experience including ticketing entries to include manual exchanges & PQ+ or HHPR faring
5+ years working with multiple international airline agreements
Must be able to prioritize work effectively and pursue issues through to successful resolution by providing clear and professional communication in all interactions.
Provide support with a high degree of initiative, confidentiality and professionalism
Outstanding attention to detail as well as excellent written and verbal skills
Must be committed to ongoing enhancement of technical and soft skills
Must stay current with industry developments in the travel field