Bilingual Reservations Agent


Unique Vacations (Canada) Inc., affiliate of Unique Travel Corp., worldwide representative for Sandals Resorts, Beaches Resorts, Grand Pineapple Beach Resort and Island Routes Caribbean Adventures is seeking a Bilingual Reservations Agent / Sales Assistant, based in their Toronto office.



  • To represent Sandals, Beaches, Grand Pineapple Beach Resort with professionalism and to sell all resorts with accuracy while maintaining a high level of customer service.Ability to service inquiries related to new promotions, accounting and refunds, documentation, air and misquotes.In situations where a higher level of authority is either required or requested, it will be referred to the Help Desk, Help Desk Manager, Reservation Supervisor or Manager.

  • To sell and service Sandals, Beaches and Grand Pineapple Beach Resort including ancillary items, such as Red Lane® spa services, private candlelight dinners, Island Routes Caribbean Adventures off-resort tours.

  • Provide accurate and most updated information on product, promotions and procedures to travel agents and/or guests.

Education & Experience

  • Proven experience in effective verbal and written communication in both English & French
  • Minimum two years experience in sales and customer service role
  • Call Centre experience is preferred
  • Previous travel industry experience is a strong asset

    Key Competencies & Requirements

    • Excellent communications and customer service skills in English & French
    • Excellent sales & closing skills and the ability to research and resolve issues
    • Attention to detail
    • Experience with relevant software applications
    • Ability to work overtime as operation demands
    • Ability to work on occasional weekends is a mandatory requirement of this job

    Job Details

    Toronto (Ontario - Canada)


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