Group Travel Coordinator

Description

The Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business-building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Group Travel Coordinator for its support office in downtown Toronto, located by Union Station.

Primary Job Duties:

Groups

  • The Group Travel Coordinator works with our preferred and approved suppliers to manage support office group space for cruises and tours
  • Books and maintains the cruise/tour block space on Extranet site as well as in Navigate, Ensemble’s cruise booking platform
  • Works with the marketing department, supplying copy and groups information, ad material and promotions for marketing campaigns regarding groups
  • Adheres to deadlines and make all appropriate payments; monitors, adjusts, and reports on space booked
  • Supports travel agents regarding their group travel inquiries
  • Monitors and approves costing sheets from agent's potential groups
  • Understands and trains agents on ClientLinq entries including building tour masters/Invoicing
  • Arranges and coordinates space on tour groups
  • Lead webinars to teach agents about groups

Experience

  • Working as a travel agent booking groups
  • Managing and Reconciling groups
  • Reading group contracts from suppliers/tour operators
  • Managing deadlines, payments, penalties
  • Facilitating webinars on GotoMeeting or similar platforms
  • Creating weekly group newsletters
  • Proficient at excel, word and powerpoint
  • Working with Google docs, trello or similar systems

The Candidate should :

  • Be highly motivated to create structure, processes and move the groups department to the next level with minimum supervision
  • Takes initiative to learn and completely understand the leads generation program
  • Interact and contribute effectively with others in a team-based atmosphere
  • Have the ability to organize and manage simultaneous projects with a strong attention to timeliness and detail with limited supervision
  • Have excellent oral and written communications skills
  • Have very good computer skills
  • Have presentation experience/ability to lead webinars

Candidate must provide a cover letter on why you would be good for this position or the resume will not be reviewed

Job Type: Full-time

Experience:

  • Travel: 2-5 years (Preferred)

Licence:

  • TICO (Preferred)
Requirements

Experience:

  • Travel Agency : 2-5 years (Preferred)

Licence:

  • TICO (Preferred)
Knowledge

A good understanding and experience booking groups

    • Blocking cruise space
    • exclusive groups
    • Weddings
  • Experience reading group contracts
  • Experience costing out groups
  • Experience creating a newsletter
  • Experienced at leading a webinar and coaching agents in groups

Job Details

Location
Toronto (Ontario - Canada)
Category
Administrative Support
Industry
Travel Agency
Email
pmartin@ttand.com
Phone
416-367-8263 ext 2223

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