Sales Agent, Travel Call Centre


We are looking for Sales Agents who will provide excellent customer service to our clients for all travel-related inquiries such as planning trips and booking flights to exciting destinations

Key responsibilities in this role include:

  • Converse with client to determine destination, travel dates, financial considerations and accommodations required, and make recommendations based on budgetary restrictions and point redemption program
  •  Provide exceptional customer service and in-depth knowledge on all destinations and products offered by Merit Travel
  • Keep up to date with all systems and travel industry news
  •  Correctly verify clients as primary or secondary account users
  • Client Focus – Loves to help people and takes pride in supporting others
  • Working with the best- Loves working with like minded people and eager to grow professionally
  • Excellence – Thrives on meeting and exceeding sales targets; motivated by a sales-driven environment that rewards based on performance
  • Adaptability – Loves to learn new things and meet the changing needs of the travel marketplace
  •  Being a team Player- Willing and able to participate in the shift rotation


Past customer service and sales experience is a must!

Able to work within our hours of operation is a must!

Excellent customer service skills, especially phone etiquette

Experience handling confidential information

Past working experience in a call centre or contact centre

Fluent in French/English is considered an asset

Travel experience or enrolled/graduated from a Travel program an asset

Travel systems knowledge (AMADEUS) an asset


Job Details

Travel agent
Travel Agency

Company Overview

Company Profile Merit has been a leader in the Canadian travel industry for more than 25 years. Today, we are a global presence, as the Canadian arm...


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